Suddenlink says it's not stealing FiberNet customers

FiberNet has been losing customers in West Virginia, and Suddenlink hasn't been stealing them, the MSO said in response to a story reported in yesterday's issue of FierceCable.

"We believe this lawsuit is completely without merit and we will vigorously defend our company against these baseless charges," Pete Abel, vice president of corporate communications at Suddenlink, wrote in an e-mail statement that was also delivered to the Charleston Gazette. "The evidence available to us indicates that customers have left FiberNet because they have had repeated service problems with FiberNet."

FiberNet, which was acquired by NTELOS (Nasdaq: NTLS) last December, claimed in Kanawha, West Va. circuit court that three former employees now with Suddenlink were using confidential information to steer customers away and into the fold of the state's biggest MSO. The telco said it expected to lose $1 million in business to Suddenlink and wants the former employees to return any information they have about FiberNet.

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Related articles:
Getting customers II: FiberNet says Suddenlink is stealing them

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