Time Warner Cable outage traced to Level 3 router glitch

Level 3 (NYSE:LVLT) suffered a router glitch Monday that disrupted its service in North America and Europe, the company said.

In the U.S., millions of Time Warner Cable (NYSE:TWC) high-speed Internet customers, and some of its phone customers, were without service for hours. Also affected were BlackBerry subscribers to Research in Motion services.

"Shortly after 9 a.m. ET today, our network experienced temporary service interruptions across North America and Europe apparently due to a router software issue," Level 3 said in a statement. "It has been reported that a similar issue may have affected other carriers as well. Our technicians worked quickly to address the issue and service is now fully restored."

Juniper Networks (NYSE:JNPR), meanwhile, acknowledged the routers in question were theirs, saying they had to be restarted when they crashed while performing a Border Gateway Protocol update. The company said, "This morning, Juniper learned of a Border Gateway Protocol edge router issue that affected a small percentage of customers. A software fix is available, and we've been working with our customers to immediately deploy the fix."

For more:
- see this article
- see this FierceCable article

Related articles:
In detail: Level 3's Q3 2011 earnings results
Juniper Q4 outlook uncertain

Suggested Articles

Cable provider WOW! is launching its WOW! tv+ product in three new markets after last month pulling back on marketing for the new service.

YouTube TV’s price hike gives cable operators breathing room to run the next big TV race, which will be fought and won on the TV UX battleground.

Charter Communications said it will add five “Latino targeted TV networks” to its Spectrum TV lineup.