TWC ups Keib to COO of residential services after big Q1

Striving to stay operationally viable despite spending 15 out of the last 16 months in regulatory limbo, Time Warner Cable (NYSE: TWC) announced the promotion of John Keib to executive VP and COO of residential services. 

TWC John Keib


The move comes after Keib and his team led TWC to its first quarterly growth in residential video subscribers in six years, with the cable operator adding 30,000 new TV customers in the first quarter.

Previously serving as executive VP of residential operations, Keib will lead the company's service delivery, customer care, marketing and sales operations for the company's residential services business.

His promotion comes after numerous TWC executive departures, highlighted by CFO Arthur Minson leaving earlier in June to serve as CEO of office-space rental start-up WeWork, as well as the poaching of applications engineer Matt Zelesko by Comcast.

At several public speaking events following the collapse of the Comcast-TWC merger, TWC CEO Rob Marcus complimented his staff on staying focused on the company's operations and bottom line, despite the job uncertainty created by the ultimately unsuccessful 14-month regulatory review. 

Days later, of course, TWC entered into a new, $57 billion merger agreement with Charter Communications (NASDAQ: CHTR).

"Since I joined the company in early 2014, I have relied heavily on John's expertise and his honest assessment of our company's strengths and weaknesses," said TWC COO Dinni Jain in announcing Keib's promotion. "Over the past year, we have made a remarkable turnaround in our residential performance, and I credit John and his leadership style for helping us get there. With residential marketing, sales, call centers and technical operations all aligned, John and his team will pave the way for us to deliver on our customer promises."

For more:
- read this TWC press release

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