The two-week strike by 45,000 of its workers in August forced Verizon (NYSE: VZ) to suspend installation of new FiOS orders as it focused on repairs and maintenance, the company said, resulting in a backlog of 100,000 orders by the time employees returned to work.
During the strike, some customers were told their service might not be installed for as long as four months, depending on the length of the strike by members of the Communications Workers of America and the International Brotherhood of Electrical Workers. Verizon said it had decided against taking new orders for installations once the strike began.
Verizon said it used management employees to cover the repair workload.
Though the two sides have yet to agree on a final contract, both sides said an acceptable framework had been established.
Meanwhile, Verizon also said trouble reports following Hurricane Irene and Tropical Storm Lee surged to three times the normal level in nine Northeast and Mid-Atlantic states. Verizon said it expected to return to normal levels within two weeks.
Some 20 inches of rain fell in some of the telco's service areas, knocking out power and delaying repairs.
For more:
- see this release
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